These terms apply when you book a class, buy a digital product or join a membership from Formé by Liv. They’re written to be read, not skimmed past: the short version is that you can cancel classes up to 12 hours ahead, downloads are yours to teach from but not to share, and memberships can be cancelled anytime.
1. About these terms
Formé by Liv runs Reformer Pilates classes at Sculptd Pilates, 105 Provence Dr, Bournemouth BH11 9FE, offers beauty treatments at partner venues, and sells digital products and memberships through this website. You can contact us at hello@formebyliv.com.
By booking or buying, you agree to these terms. If you’re buying as a consumer, nothing here affects your legal rights. Some parts apply differently if you’re buying for a business (for example, as an instructor buying class plans for your own teaching business); we point those out where they matter.
2. Prices, orders and payment
Prices are shown in pounds sterling (GBP) and are the total you pay.
Payments are taken securely by Stripe. We never see or store your card details.
Your order is accepted, and our contract with you begins, when your payment is confirmed. We’ll email you a confirmation.
If a price is shown incorrectly because of an obvious error, we’ll contact you before going ahead, and you can cancel for a full refund.
Promo codes: one per order, entered at checkout. They can’t be exchanged for cash, combined, or used on gift vouchers or classes booked with credits. We may end a promotion at any time, but we’ll always honour a code at the moment you pay.
3. Studio classes
A booking is for one person, for the class, date and time shown. Classes are for ages 16 and over.
Cancelling: you can cancel from your account up to 12 hours before your class starts. Cancelling in time frees your reformer for someone on the waitlist, and paid bookings cancelled in time are refunded to your original payment method.
Late cancellations and missed classes: within 12 hours of the start time, bookings can’t be cancelled online and aren’t normally refunded, because it’s usually too late for anyone else to take the space. If something serious comes up, please contact us: we’ll always be fair.
Waitlists: if a space opens up, the first person on the waitlist is booked in automatically and emailed. That booking is then covered by these terms like any other.
Arriving late: please arrive 5–10 minutes early. If you arrive after the warm-up we may not be able to let you join safely, and this counts as a missed class.
If we cancel or change a class: we’ll let you know as soon as we can. You’ll get a full refund (or your class credit back), or you can move to another class.
Class packs and credits
A class pack gives you a set number of class credits. One credit books one studio class. Credits belong to your account, are for your own use, can’t be transferred or exchanged for cash, and need an account with us.
Use-by date: each pack shows how long its credits last when you buy it. A credit is used at the moment you book, so book before the use-by date; the class itself can be later. Unused credits expire after that date. We’ll email you a week before any are due to expire.
Cancelling a class booked with a credit: the same rules apply as above. Cancel in time and the credit returns to your account, keeping its original use-by date. Late cancellations and missed classes use the credit. If we cancel a class, your credit is returned.
Waitlists: if you’re moved from a waitlist into a class, one of your credits is used automatically if you have one.
Changing your mind: you can cancel a pack within 14 days of buying it. If you haven’t used any credits you’ll get a full refund. If you have, we’ll refund the pack price less the classes you’ve taken, charged at the single-class price. After 14 days packs aren’t refundable, but if something serious stops you using yours (an injury, say), contact us and we’ll be fair.
Gift vouchers
A gift voucher is for the classes shown on it (a single class or a class pack). The person it’s for redeems it with its code at formebyliv.com/redeem, which adds the classes to their account as class credits. From then on, the class packs and credits terms above apply, including the use-by date.
4. Beauty treatments
Liv offers massage, facials, brows and lashes (“Formé Beauty”) at the venues and on the days shown on the Beauty page.
Booking and payment: your appointment is confirmed when we email you. If payment is taken online, it’s taken when you book and your chosen time is held for up to 30 minutes while you pay. If we’ve said you can pay on the day, please pay at your appointment.
Cancelling: you can cancel from your account free of charge up to the time shown when you book (24 hours before, unless we say otherwise), and anything you paid is refunded in full. Inside that window, or if you don’t arrive, the appointment can’t be refunded.
If we cancel: we’ll let you know as soon as we can and refund you in full.
Arriving late: we’ll do what we can in the time left, but may need to shorten your treatment so the next client isn’t kept waiting. The full price still applies.
Patch tests: brow and lash tints, lamination and lash lifts need a free patch test at least 48 hours before your first treatment, and again if it’s been more than six months. We can’t carry out these treatments without one.
Your health: please tell us when you book (or before your treatment) about any allergies, skin conditions, injuries, medical conditions or pregnancy. We may adapt or decline a treatment if it isn’t safe for you, and will refund you if we do.
5. Digital products
Digital products (such as class plans and cue cards) are delivered as downloads, available straight after payment on your downloads page, by email, and in your account library if you have one.
Please download and keep a copy. We keep your purchases available, but if a product is retired we’ll give you reasonable notice to download it first.
Download links are personal and expire shortly after use, so please don’t share them.
6. Your licence to use our materials
Everything we sell or release (class plans, cue cards, sequences, videos and their text, design and images) is owned by Formé by Liv and protected by copyright. When you buy, you get a personal, non-transferable licence:
You can
use the material to plan and teach your own classes, in person or online;
print copies for your own use, including in the studio;
adapt sequences and cues for your own clients.
You can’t
share, forward or upload the files, or give access to anyone else;
resell, sublicense or include them in anything you sell or give away;
publish them, or substantial parts of them, as your own work;
use them to train other instructors or in a teacher-training course.
Studios with several instructors need one purchase per instructor. If you’d like a studio or training licence, get in touch. If these terms are broken, we can end your licence and remove access.
7. Memberships
This covers our monthly memberships, including the FORMÉ Instructor Club and FORMÉ at Home.
You need an account to join, so your access follows you.
Billing: depending on the option you choose, memberships are paid monthly, every three months or yearly, in advance, starting on the day you join. They renew automatically at the end of each period until you cancel.
Cancelling: cancel anytime from your account (“Manage membership”). You won’t be charged again, and you keep access until the end of the period you’ve paid for. We don’t refund part-periods.
What’s included: while your membership is active you can access its content, including past Instructor Club releases. Access ends when your membership does, so download anything you’d like to keep: the licence in section 6 continues for material you downloaded while a member.
Failed payments: if a payment fails, Stripe will retry and email you. If it still can’t be collected, your membership may end.
Reminders: if you’re on yearly billing, we’ll remind you by email before it renews.
Price changes: we’ll give you at least 30 days’ notice by email before your price changes, so you can cancel first if you prefer.
Content changes: we may improve or vary what’s released each month, but we won’t materially reduce what a membership offers without telling you, and you can cancel if you’re unhappy.
8. Cancellation rights and refunds
If you’re a consumer, UK law usually gives you 14 days to cancel an online purchase. It works differently for what we sell:
Digital products and memberships: at checkout you ask for immediate access and acknowledge that you lose the 14-day right to cancel once your download or membership access is available. We record that you agreed. You can still cancel a membership’s future payments anytime (section 7).
Classes and beauty appointments: a class or treatment booked for a specific date is a leisure service with a fixed date, so the 14-day right doesn’t apply. Our own cancellation policies in sections 3 and 4 apply instead.
If something’s wrong: if a digital product is faulty, not as described, or won’t download, tell us. We’ll fix or replace it, and if we can’t, we’ll refund you. This is on top of your rights under the Consumer Rights Act 2015.
Refunds go back to your original payment method, usually within 5–10 working days.
9. Health and safety
Please complete the health questionnaire honestly before your first class, keep it up to date, and tell your instructor before class about any injury, condition or pregnancy.
Follow your instructor’s guidance, work within your own limits, and stop and tell us if anything feels wrong.
If you’re unsure whether exercise is right for you, please check with your GP or physiotherapist first.
Online classes and class plans are general guidance. If you follow them away from the studio, or teach them to others, you’re responsible for checking they suit you or your clients and for teaching them safely.
10. Our responsibility to you
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can’t legally be limited.
If we break these terms, we’re responsible for loss you suffer that was a foreseeable result, but not for loss that wasn’t foreseeable.
If you’re buying as a business: we’re not liable for loss of profit, business or opportunity, and our total liability for any purchase is limited to the price you paid for it.
11. Everything else
Your data: how we use your information is explained in our Privacy Policy.
Problems and complaints: please email hello@formebyliv.com. We aim to reply within two working days.
Changes: we may update these terms. The version on this page when you buy is the one that applies to that purchase; for memberships, we’ll email you about significant changes before they apply.
Law: these terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring proceedings in your local courts.
Redeem within 12 months of purchase. Each voucher can be redeemed once, isn’t exchangeable for cash, and should be kept safe: anyone with the code can redeem it.
Changing your mind: the buyer can cancel an unredeemed voucher within 14 days of purchase for a full refund. After that, vouchers aren’t refundable.